Refund and Return Policy for Boldlyhato.net

Effective Date: December 31, 2024

At Boldlyhato.net, our primary goal is to ensure that our customers are completely satisfied with their purchases. We take great pride in offering high-quality plants and accessories, and we want to ensure that your shopping experience with us is enjoyable and seamless. However, we understand that sometimes things don’t go as planned, and we want to provide clear guidelines for returns, exchanges, and refunds.

This Refund and Return Policy applies to all purchases made through our website at Boldlyhato.net. Please read through the policy thoroughly to understand your rights and the steps for returning or exchanging any products you may have purchased from us.

1. Return Eligibility

Due to the nature of our products, Boldlyhato.net has a specific return policy for plants and accessories. Please note that we cannot accept returns for plants unless they are defective or damaged upon arrival. However, we are committed to ensuring customer satisfaction, and if you experience any issues with your order, we will do our best to resolve it to your satisfaction.

Return Conditions:

  • Damaged or Defective Products: If your plant or product arrives damaged, broken, or defective, we will accept a return and issue a replacement or refund. In order to qualify for a return due to damage or defect, we ask that you contact us within 7 days of receiving your order.
  • Non-Defective Products: Due to the perishable nature of plants, we do not accept returns for plants that are not defective or damaged. All returns are subject to approval and will be evaluated on a case-by-case basis.

For non-plant products, such as pots, planters, or other accessories, we will accept returns for unopened, unused items within 30 days of purchase.

2. Returns Process

If you need to return a product, please follow these steps:

  1. Contact Us: To initiate a return, email our customer service team at info@boldlyhato.net or call us at (804) 526-5795 within 7 days of receiving your order. Please provide your order number, a description of the issue, and photographs of any damaged or defective items to help us process the return promptly.

  2. Approval and Instructions: Once we receive your return request, our customer service team will review the information provided. If your return is approved, we will issue you a Return Authorization (RA) number along with specific instructions on how to return the item(s). Please ensure that the items are packed securely to prevent further damage during the return process.

  3. Return Shipping: For returns due to damage or defect, Boldlyhato.net will cover the cost of return shipping. However, for returns of non-defective products, customers are responsible for the cost of return shipping unless otherwise agreed upon.

  4. Processing Your Return: After receiving the returned product(s), we will inspect them to ensure they meet our return conditions. Upon approval, we will process your return and issue a refund or replacement.

3. Refunds

If your return is approved, we will issue a refund to the original payment method used for your purchase. Please allow 7-10 business days for the refund to be processed after we receive the returned item(s).

  • Refund for Damaged/Defective Products: If your product was damaged or defective upon arrival, we will issue a full refund, including the original shipping costs. You will be refunded to the payment method used during purchase.

  • Refund for Non-Defective Products: For non-defective product returns, we will issue a refund for the purchase price, excluding any shipping fees paid. Refunds will be processed to the original payment method.

Please note that shipping costs are non-refundable for returned items unless the return is due to an error on our part (e.g., incorrect, defective, or damaged products).

4. Exchange Policy

If you received a defective or damaged item and would prefer an exchange rather than a refund, we will gladly assist you. We will replace the damaged or defective item with the same product (if available) or offer you an alternative of equal value.

For non-defective items, exchanges may be allowed for unopened, unused products. If you would like to exchange an item for another size, color, or type, please contact our customer service team to initiate the process.

5. Non-Returnable Items

There are certain items that we cannot accept for return under any circumstances. These include:

  • Perishable Products: Due to the nature of plants, we cannot accept returns for live plants unless they are defective or damaged upon delivery.

  • Customized or Personalized Items: If you have purchased custom or personalized products, they are non-returnable, unless they are damaged or defective.

  • Sale or Clearance Items: Products purchased at a discount, on sale, or through special promotions are not eligible for returns or exchanges unless specified otherwise.

6. Damaged or Lost Shipments

If your shipment is lost or damaged during transit, please contact us as soon as possible. We will work with the carrier to resolve the issue and, if necessary, process a claim for lost or damaged goods. In case of a damaged delivery, we may require you to submit photographs of the damaged packaging and product to assist in the claims process.

Please note that we are not responsible for damages caused by mishandling or improper care after delivery, including exposure to extreme temperatures or failure to follow care instructions.

7. Care Instructions for Plants

Because plants are living organisms, we want to ensure that you have the best experience with them. Please follow our provided care instructions carefully to ensure the health and longevity of your plants. We recommend keeping plants in optimal conditions, including appropriate light, water, and temperature. Improper care of plants after purchase may lead to damage, and we cannot accept returns for plants that have been mishandled.

If you are unsure about the care requirements for your plant, our customer service team is happy to assist you with advice and tips.

8. Refund and Return Terms

  • Returns must be made within 7 days for damaged or defective items, and 30 days for non-defective accessories.
  • Products must be returned in their original condition, including packaging, tags, and labels.
  • Return shipping fees are non-refundable unless the return is due to our error (e.g., incorrect or defective product).
  • Refunds will be issued to the original payment method.
  • Boldlyhato.net reserves the right to refuse returns or exchanges if the product does not meet our return conditions.

9. Customer Support

If you have any questions or concerns about our Refund and Return Policy, please don’t hesitate to contact us. Our customer service team is here to help you with returns, exchanges, and any other inquiries.

Our team will respond to your inquiry as quickly as possible, typically within 24 hours on business days.