PAYMENT POLICY

Effective Date: December 31

Welcome to BOLDLYHATO! This payment policy outlines our terms and procedures for transactions made on our websites: boldlyhato.com and boldlyhato.net.

Address:
521 Riverview Rd, Colonial Heights, Virginia, 23834

Contact Information:

ACCEPTED PAYMENT METHODS

We accept the following secure payment methods:

  1. Credit/Debit Cards – Visa, MasterCard, American Express, Discover
  2. PayPal – Convenient and secure for international transactions
  3. Bank Transfers – Available upon request for large orders
  4. Cash on Delivery (COD) – Applicable for local orders only

PAYMENT PROCESS

  1. Transaction Security:

    • All payments are processed using SSL encryption to ensure secure transactions and protect customer data.
    • Our payment gateway complies with PCI DSS standards.

  2. Payment Confirmation:

    • Customers will receive an email confirmation with order details and an invoice once payment is successfully completed.
    • Bank transfers may take 1-2 business days to process.

CANCELLATION AND REFUNDS

  1. Order Cancellation:

    • Orders can be canceled within 24 hours of purchase by contacting us via email or phone.
    • A full refund will be issued for canceled orders.

  2. Refund Policy:

    • Refunds are available for damaged or incorrect items reported within 7 days of delivery.
    • Refunds will be processed within 5-7 business days to the original payment method.

  3. Non-Refundable Items:

    • Custom bonsai orders and gift cards are non-refundable.

FAILED PAYMENTS

If a payment fails due to insufficient funds, incorrect card details, or technical issues, we recommend:

  1. Verifying your payment details and trying again.
  2. Contacting your bank or card provider for assistance.
  3. Reaching out to us at info@boldlyhato.net for further support.

ADDITIONAL INFORMATION

  1. Taxes, shipping charges, and additional fees will be displayed during checkout.
  2. Promotions and discounts must be applied at the time of purchase and cannot be retroactively added.
  3. For bulk or corporate orders, contact us at info@boldlyhato.net for custom payment options.

Thank you for choosing BOLDLYHATO for your bonsai needs. Should you have any payment-related questions or concerns, please feel free to contact us.

Website Links: