SHIPPING POLICY

Effective Date: December 31

Welcome to BOLDLYHATO! This shipping policy outlines the terms and procedures for delivering products purchased on our websites: boldlyhato.com and boldlyhato.net.

Address:
521 Riverview Rd, Colonial Heights, Virginia, 23834

Contact Information:

SHIPPING LOCATIONS

We currently ship to:

  1. Domestic: All U.S. states, including Alaska and Hawaii.
  2. International: Select countries. Please contact us for specific locations.

SHIPPING METHODS AND TIMEFRAMES

  1. Standard Shipping:

    • Delivery within 5-7 business days for domestic orders.
    • Delivery within 10-15 business days for international orders.

  2. Express Shipping:

    • Delivery within 2-3 business days for domestic orders.
    • Delivery within 5-7 business days for international orders.

  3. Local Pickup:

    • Available for customers near Colonial Heights, Virginia.

SHIPPING RATES

  1. Domestic Orders:

    • Standard: $10 flat rate or free for orders over $100.
    • Express: $25 flat rate.

  2. International Orders:

    • Shipping rates vary based on location and order size. Estimated costs will be displayed at checkout.

ORDER PROCESSING

  1. Orders are processed within 1-2 business days, excluding weekends and holidays.
  2. A confirmation email with tracking information will be sent once the order is shipped.

DELIVERY AND TRACKING

  1. All shipments include tracking numbers to monitor delivery status.
  2. Customers are responsible for providing accurate shipping addresses.

DAMAGED OR LOST PACKAGES

  1. Damaged Items:

    • If your order arrives damaged, notify us within 7 days with photos of the damage.
    • We will replace or refund the damaged item(s).

  2. Lost Packages:

    • If tracking indicates your package is lost, contact us immediately. We will work with the carrier to resolve the issue.

INTERNATIONAL SHIPPING NOTES

  1. Customers are responsible for customs duties, taxes, and additional fees for international deliveries.
  2. Delivery times may vary due to customs processing.

RETURN TO SENDER

  1. Packages returned due to incorrect addresses or unclaimed deliveries may incur additional shipping fees for re-delivery.

CONTACT US

For any shipping-related inquiries, please contact us at:

Thank you for choosing BOLDLYHATO for your bonsai needs!